• Is it safe to enter my credit/debit card details online?
• What types of payment do you accept?
• When will my order be dispatched?
• Can I have my order delivered to my work address?
• Can I order over the phone?
• Can I amend/cancel my order?
• I've received my order but its wrong/damaged?
• I've haven't received my order yet?
• I am having problems ordering online?
• Do your prices include VAT?
• How much is delivery?
• What couriers do you use?
• Do you share my details with anyone else?
• How do I return an unwanted item?
• Help... none of the above answer my questions?

Is it safe to use my credit/debit card details online?

At Aerobie Shop we understand that security when shopping online is essential. Thats why the second you enter the order process, every piece of information that is transferred between you and us is 128 bit encrypted using SSL encryption. So even if it was intercepted, it would be useless information. Please look for the padlock when you enter the secure sections of our site. The small padlock normally appears at the bottom of your screen. You can also check the address bar, normally it will start http:// , however when you enter the secure pages it will add an "s" therefore it will begin https:// .

All our transactions are processed using SagePay, PayPal or Google Checkout. We do not see and therefore do not store any card details.

 

http://www.sagepay.com/

http://www.paypal.co.uk/

http://checkout.google.co.uk/

 

What types of payment do you accept?

We accept the following types of Payment:

Credit Cards - Visa, MasterCard & AMEX
Debit Cards - Solo, Maestro, Visa Debit, Visa Electron
Other Methods - PayPal Express, Google Checkout

When will my order be dispatched?

If you order before 1pm (Monday - Friday) we aim to dispatch your order the same day. All other orders will be processed and dispatched the next working day.

Can I have my order delivered to my work address?

We understand that it is sometimes easier to have your order delivered to your work address, so we are more than happy to offer this service. You can opt to have your order sent to a different delivery address while checking out. Occasionally we may contact you to confirm your billing address.

Can I order over the phone?

If it is easier for you then please call us on 0870 765 1166 and we will be more than happy to process your order over the phone.

Can I amend my order?

This depends on the status of your order, where possible we will amend your order. Please call us or email us and we will do our best. Please note once an order status has been changed to 'Shipped' then we are unable to amend the order.

I've received my order but it's wrong/damaged?

While we try our hardest to make sure that everything goes smoothly, unfortunately sometimes human error can occur. If you have received your order and the item is either incorrect or damaged then please contact us and we will to our best to correct this as quickly and painlessly as possible.

I haven't received my order yet?

If you think your order should of been with you already then please check the standard delivery times below. Occassionally standard delivery can take a little longer so please allow 10 working days before contact us.

Standard Delivery (UK) - Normally 3/5 working days
1st Class (UK) - Normally 1/2 working days
Next Day (UK) - Next working day by 5:30pm
Europe - Normally 5-14 working days

I am having problems ordering online?

If you experiencing problems ordering online then please call or email us and we can either take your order over the phone or we can talk you through the order process.

Do your prices include VAT?

All our prices, unless otherwise stated include the VAT at the current rate.

How much is delivery?

Please see our delivery page for our full range of delivery options.

Delivery Options

Which couriers do you use?

Dependant on the order we use a range of couriers which include Royal Mail, DPD & UPS.

Do you share my details with anybody else

We do not share, sell or pass on your details to any other 3rd party.

How do I return/exchange an unwanted item?

Please see our returns page for full details on how to return and item for an exchange or refund.

Returns

Help...none of the above answer my question?!

If we haven't answered your question then please contact us and we we'll try our best to help you!

Telephone: 0870 765 1166
Email: aerobieshop@ventureblue.co.uk